Why was my verification rejected or paused?

A Trust Analyst reviews evidence manually — there's no automated instant-approve. Common reasons for a pause: the evidence doesn't clearly match the name/entity on the account, a document is expired or unreadable, or the case needs a second look under our weakest-link trust model (one axis blocks the whole profile until resolved). A pause is not a ban — check /account/trust for the specific next step, and /account/eligibility if the pause is about buyer/seller eligibility specifically rather than trust evidence. You can always resubmit with clearer evidence, and you can file an appeal — a different reviewer than the original decision-maker always handles it.